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Privacy Policy


What this Policy Deals with

Totalcare respects an individual's right to privacy in accordance with the National Privacy Principles ("NPP's") as set out in the Privacy Act 1988 (Cth) (the "Act").

This policy

  • deals with Personal Information (as defined by the Act) that we may collect, store and use on this website; and
  • describes other important topics relating to privacy.

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Collection Use and Storage of Information

Totalcare takes reasonable steps to protect any personal information that we may collect on this website from misuse, loss, unauthorised access or change.

By accessing our website or responding to email correspondence generated from our website you may be providing us with personal information such as your name, title, company name, address, telephone number or email address. This information may be used to improve our website and better meet your needs. We may also use this information to advise you of any of our promotions, new products and enhancements. We will assume that you have no objection to providing us with such information. If you do not wish us to contact you, then please contact us at info@totalcare.com.au or at the address below.

There may be other situations where we may collect personal information other than for the purpose of improving our website, better meeting your needs or advising you of new products or services. If we do so, then, prior to obtaining the personal information, we will provide you with an explanation for the possible use of your personal information.

We will not use or disclose any personal information for any other purpose, which is inconsistent with your reasonable expectations of use or disclosure, without your consent. If we do so, it will only be disclosed to someone else as required by law.

We will take reasonable steps to ensure that the recording of your personal information is accurate, complete and up to date.

We will take reasonable care to ensure your personal information is securely stored.

Sensitive Information (as defined by the Act) will not be collected without your consent, unless required by law.

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Accuracy / Correction or Viewing of Personal Information

If you have submitted personal information to Totalcare electronically or otherwise and would like it corrected, please contact us at info@totalcare.com.au or at the address below.

We will use reasonable efforts to comply with your requests. If Totalcare disagrees with your views about the accuracy of Personal Information, and you ask us to include in the record of your Personal Information a statement that you have a contrary view, Totalcare will use reasonable efforts to do so.

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Other Important Information

The Totalcare Web site may contain links to other sites. We do not endorse or otherwise accept responsibility for the content or privacy policies of those sites. Additionally, some of our Web pages may contain "cookies", which are data that may be sent to your Web browser and stored on your computer. This allows our server to "recognise" you when you visit our Web site in the future. Most Web browsers can be configured to not accept cookies, or to notify you if a cookie is sent to you.

As we all know, the Internet is not a secure environment. Accordingly any information that is sent to us, is sent at your own risk.

Totalcare reserves the right to modify this privacy policy at any time. We will promptly reflect any such modifications in these Web pages.

If you have any queries or concerns about Totalcare Australia's website Privacy Statement, please contact the Website Manager at Totalcare Ltd, 9 Sandford St, Mitchell 2911 (or email: info@totalcare.com.au or fax 02 6213 3202).

Totalcare's Privacy Statement last updated 02/12/02

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